We are committed to transparency and customer satisfaction. Please review our policies below:
Refund policy
- We accept refund requests within 24 hours of receiving your order
- Item must be unworn, in good condition, and in its original packaging
- Refunds are processed through your original payment method within 7 working days
- Shipping fees are non-refundable
- Additional shipping costs on accepted refund requests are covered by the customer
Exchange policy
- We accept exchange requests within 24 hours of receiving your order
- Item must be unworn, in good condition, and in its original packaging
- Exchange process takes 3-5 working days
- Out-of-stock items are non-exchangeable
- Additional shipping costs on accepted exchange requests are covered by the customer
Shipping policy
- Orders are delivered within 5-7 business days across all of Egypt
- A confirmation message will be sent once your order is placed to verify your details
- You will receive an SMS with your tracking information once your order ships
- Every order has 3 delivery attempts. If no response after 3 attempts the order will be returned to us